Aniesh Kumar
ak@aniesh.com | Linkedin | +91-8147181726 | https://aniesh.com/
WORK EXPERIENCE
Spektra Systems Bengaluru, Karnataka
Customer Success Manager | Remote Sep 2022 – Oct 2023
• Analyzed customer feedback from over 25 users, generating insights that improved product functionality by 15% and
increased customer satisfaction by 30%.
• Mentored and coached over 50 SaaS customers on maximizing system capabilities, leading to a measurable 20%
increase in customer retention rates and achieving a notable rise of 30 points in CSAT scores within six months.
• Represented Spektra at 5+ cloud marketplace events (AWS, Azure, GCP), enhancing brand visibility and establishing
partnerships that contributed to a 15% revenue increase.
• Managed relationships with the top 10 high-value clients, collaborating with product and tech teams to resolve critical
issues, driving an 25% improvement in client retention.
• Onboarded 15 clients to Cloud Marketplaces, overseeing the listing, selling, and transacting processes, which led to a
25% increase in engagement and $80k+ in revenue growth.
• Collaborated with product and engineering teams to align customer expectations with the product roadmap, improving
partner ROI by 20% through timely feature updates.
Sonata Software Bengaluru, Karnataka
Technical Consultant | Account Manager | Remote May 2021 – May 2022
• Facilitated the expansion of 200+ publishers into untapped markets and segments, achieving a notable increase in
market reach by 20% while generating additional revenue growth of approximately 15%.
• Implemented robust troubleshooting methodologies in collaboration with the L3 Engineering team, streamlining
issue resolution processes for PaaS integrations with Microsoft platforms. This approach led to the successful handling
of 3 complex inquiries while ensuring high satisfaction rates among the publishers served.
• Collaborated with ISVs on optimizing their cloud solutions, improving deal profitability by 18% through cost-
efficient workload management and strategic guidance.
Mindtree Pvt. Ltd Bengaluru, Karnataka
Technical Lead | In-office May 2018 – Oct 2020
• Achieved consistent CSAT scores of 4.6/5, driving a 15% increase in NPS and elevating overall customer satisfaction
across 100+ enterprises.
• Acted as the primary liaison between Microsoft Azure and its Premier customers, facilitating communication that
resolved 95% of issues within the SLA, improving customer retention.
• Led a team of 5 in managing sign-ups, billing, subscription queries, and VM troubleshooting, increasing service
efficiency by 25% and boosting satisfaction scores.
• Conducted root cause analysis (RCA) on cloud usage spikes, implementing cost-reduction strategies that decreased
cloud expenses by 20% for enterprise clients.
• Streamlined the understanding of Azure billing for over 500 end users across more than 100 enterprises; facilitated
cost-saving measures that yielded substantial annual reductions in cloud service expenditures.
Microsoft Corporation India Pvt. Ltd Bengaluru, Karnataka
Azure Support Engineer | In-office Aug 2017 – May2018
• Engineered a cost-reduction strategy for Microsoft Azure partners, implementing resource optimization techniques that
successfully decreased Azure expenditures for Fortune 500 clients by 20% through tailored service configurations
and effective budgeting.
• Guided customers in analyzing usage reports and managing deployments, resulting in a 15% improvement in resource
efficiency and a significant reduction in cloud costs.
• Led initiatives to address complex Azure billing platform issues, resolving over 300 tickets per month and
ensuring reliability with a service uptime of 99.9% for enterprise clients during peak usage periods.
• Identified and addressed root causes of cloud resource usage anomalies, implementing optimization strategies that
resulted in a 25% reduction in unnecessary cloud spending, improving overall cost efficiency.
OTHER RELEVANT EXPERIENCES
• Nanolocal Technologies | Social Media Manager | Mar 2016 – Jun 2016
• Dell International Services India Pvt. Ltd | Social Media Professional | Oct 2014 – Oct 2015
• Dell International Services India Pvt. Ltd | Client Technical Support Associate | Oct 2009 – Oct 2014
• Aditya Birla Minacs | Customer Support | Technical Support Associate | Jan 2008 – Oct 2009
CERTIFICATIONS
Customer Success
Customer Relationship Management from IIMBX.
Certified Customer Success Specialist
Strategic Customer Success Management
Customer Success Master Class
(4x) Azure Certified
https://www.credly.com/users/aniesh-kumar/badges
Google Cloud
Cloud Digital Leader
Artificial Intelligence
Google AI Essentials
Project Management
Foundations of Project Management
Project Management
Project Initiation: Starting a Successful Project
ITIL
ITIL (v4) Foundation Certificate in IT Service Management
SCRUM
SCRUM Fundamentals
FinOps
Introduction to FOCUS
CISCO
Introduction to Cybersecurity
Engaging Stakeholders for Success
Digital Branding and Engagement
Curtin University of Australia.
Programming
Kaggle
GitHub
GitHub Foundations
SKILLS
Customer Success Management, Azure Cloud Solutions, Project Management, Root Cause Analysis (RCA), Cloud
Cost Optimization, Technical Support, Social Media Management, AI Chatbot Development, and ITIL (v4)
EDUCATION
Sikkim Manipal University Gangtok, Sikkim
Bachelor Of Computer Applications
