Aniesh Kumar
ak@aniesh.com | Linkedin | +91-8147181726 | https://aniesh.com/
WORK EXPERIENCE
Alteryx Bengaluru, Karnataka
Senior Digital Customer Success Manager | Remote Jan 2025 – Present
• Engage economic buyers and license administrators to activate production licenses through personalized onboarding
experiences that drive early value realization.
• Resolve customer needs by delivering curated, timely resources via digital channels (email, blogs, webinars, 1:Many
programs), boosting engagement and driving product adoption.
• Act on Gainsight CTAs and usage insights to proactively manage Account Health, mitigate churn risk across Long-
Tail Accounts and ensure long-term retention.
• Document verified customer outcomes that support expansion conversations, contributing to increased customer lifetime
value and ROI.
• Continuously refine digital engagement strategies and success playbooks by sharing customer insights, surfacing
opportunities, and driving operational excellence.
Spektra Systems Bengaluru, Karnataka
Customer Success Manager | Remote Sep 2022 – Oct 2023
• Analyzed customer feedback from over 25 users, generating insights that improved product functionality by 15% and
increased customer satisfaction by 30%.
• Mentored and coached over 50 SaaS customers on maximizing system capabilities, leading to a measurable 20%
increase in customer retention rates and achieving a notable rise of 30 points in CSAT scores within six months.
• Represented Spektra at 5+ cloud marketplace events (AWS, Azure, GCP), enhancing brand visibility and establishing
partnerships that contributed to a 15% revenue increase.
• Managed relationships with the top 10 high-value clients, collaborating with product and tech teams to resolve critical
issues, driving an 25% improvement in client retention.
• Onboarded 15 clients to Cloud Marketplaces, overseeing the listing, selling, and transacting processes, which led to a 25%
increase in engagement and $80k+ in revenue growth.
• Collaborated with product and engineering teams to align customer expectations with the product roadmap, improving
partner ROI by 20% through timely feature updates.
Sonata Software Bengaluru, Karnataka
Technical Consultant | Account Manager | Remote May 2021 – May 2022
• Facilitated the expansion of 200+ publishers into untapped markets and segments, achieving a notable increase in
market reach by 20% while generating additional revenue growth of approximately 15%.
• Implemented robust troubleshooting methodologies in collaboration with the L3 Engineering team, streamlining
issue resolution processes for PaaS integrations with Microsoft platforms. This approach led to the successful handling of
3 complex inquiries while ensuring high satisfaction rates among the publishers served.
• Collaborated with ISVs on optimizing their cloud solutions, improving deal profitability by 18% through cost-efficient
workload management and strategic guidance.
Mindtree Pvt. Ltd Bengaluru, Karnataka
Technical Lead | In-office May 2018 – Oct 2020
• Achieved consistent CSAT scores of 4.6/5, driving a 15% increase in NPS and elevating overall customer satisfaction
across 100+ enterprises.
• Acted as the primary liaison between Microsoft Azure and its Premier customers, facilitating communication that
resolved 95% of issues within the SLA, improving customer retention.
• Led a team of 5 in managing sign-ups, billing, subscription queries, and VM troubleshooting, increasing service
efficiency by 25% and boosting satisfaction scores.
• Conducted root cause analysis (RCA) on cloud usage spikes, implementing cost-reduction strategies that decreased
cloud expenses by 20% for enterprise clients.
• Streamlined the understanding of Azure billing for over 500 end users across more than 100 enterprises; facilitated
cost-saving measures that yielded substantial annual reductions in cloud service expenditures.
Microsoft Corporation India Pvt. Ltd Bengaluru, Karnataka
Azure Support Engineer | In-office Aug 2017 – May2018
• Engineered a cost-reduction strategy for Microsoft Azure partners, implementing resource optimization techniques that
successfully decreased Azure expenditures for Fortune 500 clients by 20% through tailored service configurations
and effective budgeting.
• Guided customers in analyzing usage reports and managing deployments, resulting in a 15% improvement in resource
efficiency and a significant reduction in cloud costs.
• Led initiatives to address complex Azure billing platform issues, resolving over 300 tickets per month and
ensuring reliability with a service uptime of 99.9% for enterprise clients during peak usage periods.
• Identified and addressed root causes of cloud resource usage anomalies, implementing optimization strategies that
resulted in a 25% reduction in unnecessary cloud spending, improving overall cost efficiency.
OTHER RELEVANT EXPERIENCES
• Dell International Services India Pvt. Ltd | Client Technical Support & Social Media Professional | Oct 2009 – 2014
CERTIFICATIONS
Customer Success
Customer Relationship Management from IIMBX.
Certified Customer Success Specialist
(4x) Azure Certified
https://www.credly.com/users/aniesh-kumar/badges
Google Cloud
Cloud Digital Leader
Artificial Intelligence
Generative AI Leader
Project Management
Foundations of Project Management
Project Management
Project Initiation: Starting a Successful Project
Alteryx
Alteryx Designer Core Certification
Alteryx Designer Cloud Core Certification
Programming
Kaggle
GitHub
GitHub Foundations
EDUCATION
Sikkim Manipal University Gangtok, Sikkim
Bachelor Of Computer Applications
